5 Travel Tips to Avoid the Online Booking Scam Pitfall
The convenience of booking flights online has become second nature for many Australian travellers. However, with this ease comes a lurking risk – the threat of online scams.
In 2023, a startling surge in complaints related to Booking.com scams, as reported to the Australian Competition and Consumer Commission (ACCC), highlighted how scammers are growing more sophisticated with each attack aimed at unsuspecting travellers.
The scams, which cost travellers more than $337,000, involved criminals hijacking accommodation accounts to solicit payment details from guests. So we thought to provide at least 5 tips to help you out and some genuine alternatives to avoid getting scammed altogether.
1. Confirm the Authenticity of Communication
The first line of defence against online booking scams is verifying the authenticity of any communication. Fraudsters often craft emails or messages that mimic those from reputable booking platforms, complete with logos and official language. These are very convincing emails and messages that highlight how scammers are stepping up their scams.
Before reacting to any request for payment information or personal details, pause and consider the source. Contact the platform or accommodation provider directly using verified contact information to confirm the legitimacy of the request.
2. Avoid Clicking Direct Links from Emails or Messages
Scammers excel at creating legitimate-looking links that lead to counterfeit websites. These sites are designed to harvest your personal and financial information.
You need to protect yourself by avoiding direct links in emails or messages. Instead, access your travel booking platform or accommodation provider's official website by typing the URL directly into your web browser. This simple step can significantly reduce the risk of falling into a scammer's trap.
3. Secure Your Travel Accounts
Your online accounts are gateways to a wealth of personal information. This is where a strong and unique password becomes crucial.
If you’re into password generators, consider using a password manager to generate and store complex passwords. At the same time, enable two-factor authentication (2FA) where available. These security measures add layers of protection, making it more difficult for unauthorized individuals to gain access to your accounts.
4. Use Official Payment Channels Only
When it comes time to make payments, stick to the official channels provided by the booking platform. Be always on the lookout for any requests to make payments outside of these secure systems like direct bank transfers to individuals or through third-party websites.
These rarely happen if not at all. Remember that official channels offer protection and recourse options in the event something goes awry.
5. Avail the Services of Professional Travel Agents
Lastly, as a great alternative, get help from professional travel agents like National Travel. We offer expertise in secure travel arrangements and can provide an added layer of security and convenience at every step of your travel.
We also offer 24/7 support so you don’t worry about any missing details on your bookings and itineraries. And more than these, we offer customised itineraries that we can adjust depending on your preferences should you want to do any transaction on your own. Of course, we’ll be available anytime should you want to let us do the heavy lifting for you.
The thrill of planning your next journey should not be marred by the anxiety of potential online scams. With these tips, you should be armed with the knowledge and alternatives you have when booking these travels on your own. And in times you need full assistance, we at National Travel are always ready to help.
Protect your travel plans and avoid online booking scams with our top 5 expert tips. Don't fall into the trap – arm yourself with knowledge and book your next trip safely. Start planning smarter today, book with us! Click here to find out more.